Features – 3CX VOIP services

Extensions

Number of Calls Supported

Call Logging

Call Forward on Busy or No Answer

Call Routing by DID

Auto Attendant / Digital Receptionist

Voicemail/ Music on Hold

Central Phonebook

Call Transfer

MWI – Message Waiting Indicator

Ring Extension & Mobile

Automatic Pickup on Busy

Supports SIP Trunks/ Gateways

Sennheiser Headset Integration

Extensive Codec Support

G729 Codec Support

Custom FQDN

Busy Lamp Field (BLF)

Call Reporting

Call Parking / Pickup

Call Queuing

Call Recording

Intercom/ Paging

Call Recordings Management

Configure BLF’s from the Clients

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1

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> 1,024

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> 1,024

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> 1,024

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Web-based Management Console

Automated Provisioning of Devices

Real Time Web-based System Status

Integrated Web Server

Easy Backup and Restore

SBC to Configure Remote Extensions

VMware / Hyper-V Compatibility

Scheduled Backup

Connect Remote 3CX PBX Systems

Scheduled Restore

Inbuilt Fail Over Functionality

Standby Licence

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See the Presence of Your Colleagues

Receive Voice Mail via Email

Advanced Forwarding Rules

Setting Up Conference Calls

Click2Call Extension

Receive Faxes via Email as PDF

Integrated Fax Server

View Presence of Remote Offices

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Call Flow Designer

Advanced Queue Strategies

Advanced Call Reporting

Real Time Queue Statistics

Queue Reports

Barge In / Listen In / Whisper

Query Customer Name Based on Caller ID

Ability to Use 3CX Clients API

Link Company Directory with LDAP / ODBC

Sync Phonebook with Microsoft Exchange

Real Time Queue Monitoring

Wallboard

Switchboard Queue Manager View

Call Recordings Search

Supervisor can Log Agents In/Out

Supports External Agents

Callback if queue full

CRM Integration / Scripting Interface

SLA alerting/reporting

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Android Client

iOS Client

Windows Client

Mac Client

Web client

Manage the 3CX Client from within the Console

Includes 3CX Tunnel to Avoid NAT Problems

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Automatic Plug & Play Phone Provisioning

Manage IP Phones Network Wide from Console

Restart Phones Remotely

Update & Manage Firmware Network Wide

Supports Popular SIP Phones

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Office 365 (address book only)

Microsoft Outlook

TAPI

Office 365

Salesforce

Microsoft Dynamics

Microsoft Exchange 2013 / LDAP / ODBC

Google Contacts

Exact

Zendesk

Freshdesk

act!

Datev

Hotel Module

Fidelio Certified

Mitel Compatible

Multiline TAPI

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Plugin Free – WebRTC

One-click conference

Meeting Recording

Remote Control / Assistance

Screen Sharing

Unlimited Users

Participants Included

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5

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10

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50

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100